Thank you for choosing Heywood House Hotel for your upcoming visit to Liverpool. Please see below an updated list of house rules and Government guidelines to ensure the safe operation and and well being of our staff and customers. 

We are committed to ensuring the safety of our staff and customers which is why we have introduced new measures to operate safely. Please see below our responsibilities to you and some changes we have made to our hotel:


  • We have introduced enhanced cleaning measures to ensure your room is safe to occupy whilst you enjoy your stay with us. These include longer servicing times of rooms and use of approved sanitising chemicals on all surfaces within the room.
  • Each room clean will result in a more thorough checklist and log to ensure enhanced cleaning measures are being followed.
  • All staff are trained in the use of and equipped with Personal Protective Equipment.
  • All staff are trained and instructed to sanitise any office equipment after use or before guest use.
  • All crockery is washed on a 60 degree heat and tea & coffee are single use items. We encourage guests to take any leftover items home with them to use.
  • We have removed decorative items such as bed throws, cushions and stationery from rooms to reduce risk of contamination.
  • All departed rooms by guests will be left vacant and air regulated for at least 24 hours before being cleaned.
  • We have introduced an express check out box to reception, all receipts may be emailed to the customer upon request, we are unable to provide physical copies.
  • The attached restaurant The Alchemist is operating under reduced hours of service and is currently not offering room service.
  • We will no longer be offering a stay over servicing of rooms to reduce cross contamination. If you require a room to be serviced you must be vacant from the room whilst the housekeeping team provide this.

Guest Requirements & Responsibilities - We are committed to ensuring the safety of our staff and customers which is why we have introduced new measures to operate safely. Please see below your responsibilities to our staff and fellow customers:


  • If a guest shows Covid-19 symptom prior to arrival, they must inform the hotel immediately to discuss their booking.
  • If a member of staff suspects a guest is suffering from Coronavirus or shows symptoms, we reserve the right to refuse your reservation and entry into the hotel.
  • Social distancing measures and entry/exit points have been put in place within the hotel and must be followed.
  • We encourage all guests to use the provided hand sanitising stations on all floors of the hotel before entering the hotel and before leaving the hotel.
  • We are offering an online check in system so please check your emails or notifications for any communication sent by the hotel which will allow you to check in virtually.
  • We recommend to guests to provide payment for your reservation in advance which will reduce the number of guests at the front desk and handling of any card terminals. Guests who opt to do this must bring the card used for payment and Identification with the same name to verify the card.
  • To reduce the number of guests in reception/front desk at once time, we encourage in house guests to make use of our email address, contact form on our website or social media messaging facilities to contact us. For anything urgent or an emergency, in room telephone handsets can still of course be used.
  • To prevent the risk of contamination, Heywood House Hotel will now be operating as a cashless hotel. Under no circumstances will we accept cash payments or deposits from guests and we encourage you prior to arrival to ensure you have the accepted methods of payment available.
  • We will no longer hold guest luggage and other arrangements should be made by customers to accommodate these changes.
  • Any food deliveries purchased by guests must be collected outside of the hotel.